We take your privacy and data security seriously. We comply with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles.
We have processes and practices are in place that respect and protect your personal privacy and dignity. If you have any questions about this policy, please contact us.
“Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth) (Act). In general terms, it is any information that can be used to personally identify you. This may include, but is not limited to, your name and contact details including phone numbers and email addresses. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
1. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect Personal Information from you or your profile manager.
The types of personal information we may collect about you include:
- Your first name and last name;
- Images of you;
- Your contact details, including email address, mailing and street address and/or phone number;
- Your age and/or date of birth;
- We may require you to provide certain financial information, such as your bank account details, insurance status, superannuation fund details, your National Disability Insurance Scheme (NDIS) number, NDIS plan details or credit card information;
- Your preferences and/or opinions;
- Your certifications, licences and qualifications;
- Any government information, including police checks or working with children checks;
- We may ask for your Tax File Number, Australian Business Number, business name, copies of your government issued ID, passport, or drivers licence or other authentication information to verify your identity;
- Information you provide to us through surveys;
- Your sensitive information as set out below;
- Details of your use of our Services;
- References and work history
- Vaccination status
- Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, analytics and/or browsing behaviour;
- Information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
- Additional personal information that you provide to us, directly or indirectly, through your use of our Services and/or associated applications from which you permit us to collect information; and
- Any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
2. COLLECTION AND USE OF PERSONAL INFORMATION
We may collect, hold, use and disclose personal information for the following purposes:
- Confirm your identity;
- Assess and approve your application as a Support Worker or Client;
- Design, manage, price and provide our Platform and related services;
- Manage our relationship with you;
- Minimise risks and identify or investigate fraud and other illegal activities;
- To enable you to access and use our Services and/or associated applications;
- To contact and communicate with you;
- To allow us to process your registration to use our Services;
- For internal record keeping, administrative purposes, invoicing and billing purposes;
- For analytics, research and development, including to operate and improve our Services;
- To run promotions, competitions and/or offer additional benefits to you;
- For advertising and marketing, including to send you promotional information about our products and services and details of third parties that we consider may be of interest to you;
- To resolve any issues of delayed or non-payment for services booked in the Platform;
- To comply with our legal obligations and resolve any disputes that we may have; and
- If you have applied for employment with us; to consider your employment application.
3. DISCLOSURE OF INFORMATION INCLUDING THIRD PARTIES
We may disclose personal information to:
- Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, NDIS and government officials, professional advisors and payment systems operators;
- Our employees, contractors and/or related entities;
- Our existing or potential agents or business partners;
- Sponsors or promoters of any promotions or competition we run;
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services you have been provided with, whether for you or someone you represent;
- Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- Third parties to collect and process data, or other relevant businesses. This may include parties that store data outside of Australia.
4. DISCLOSURE OF INFORMATION OVERSEAS
- In many cases the transfer will be necessary for the performance of our contract with you or for the implementation of measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests. You should be aware that overseas recipients may not be bound by the Privacy Act and your information may not be entitled to equivalent protections overseas. By providing your personal information to us you consent to this transfer.
5. PERSONAL INFORMATION THAT IS SENSITIVE INFORMATION
- Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, medical and health information or biometric information. The type of sensitive information we may collect about you includes details and information about your health.
- Provided you consent, your sensitive information may only be used and disclosed for purposes directly relating to the primary purpose for which the specific sensitive information was collected, including providing you with the functionality of our Services, including, allowing you to be a Support Worker, or if you are a Client under our Services, allowing you to find a Support Worker.
- Sensitive information may also be used or disclosed if required or authorised by law.
6. YOUR CONSENT
7. STORAGE AND SECURITY
We will use reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. These security measures are designed to ensure your personal information is not subject to unauthorised access, loss or misuse. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us (see below).
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information.
Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification. If it is, we will notify affected parties in accordance with Privacy Act requirements.
8. VARIATION AND CONSENT TO VARIATION
When you visit the Platform, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information on how visitors to the Site use it and the pages that may be of most interest. This information may be used to provide users of your computer with information that we think may interest the users of your computer.
If we hold other personal information about you, we may be able to link that personal information to cookie information. If cookie information is linked with personal information, we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked. If you choose, you should be able to configure your computer so that it disables “cookies” or does not accept them.
10. LINKS TO OTHER WEBSITES
11. ACCESS TO INFORMATION WE HOLD ABOUT YOU
If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions allowed under the Privacy Act. You may request this information by sending an email to us at firstname.lastname@example.org.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date, or ask you to.
12. HOW CAN YOU CONTACT US?
We will treat your queries and complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved.
We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.
You may contact us by email at email@example.com
If you have a complaint about our compliance with the Act and we have not resolved your complaint within 30 days’ after you first notified us of your complaint, you can refer your complaint to OAIC by visiting their website.